Class, weather, cancellation and make-up policies

Cancellations

If you cannot attend a class, please cancel through Upper Hand at least 24 hours before the class begins. Your class credit will remain in your account and can be used to book another available class.

Cancellations made less than 24 hours before class, and missed classes without prior cancellation, use the class credit and are not eligible for a refund.

If Tiny Tees cancels a class because of weather or another reason, the class credit will be returned to your account. If your family will be away for an extended period, please contact us in advance to request a temporary membership hold.

Missed classes

We do not schedule separate make-up classes. If you cancel through Upper Hand at least 24 hours before the class begins, your credit will remain available so you can book another class.

If you miss the class or cancel less than 24 hours before it begins, the class credit is used.

Booking rules

Advance booking, available space and proper level placement are required for every class. Missed classes and late cancellations use one credit.